CAM-ASEAN is an educational institute with a vision to advance English language and soft skills of Cambodian students and professionals for the ASEAN and international marketplace. We offer a comprehensive range of courses, including General English, Business English, English for Specific Purposes, and Work Skills Training such as business writing, customer service and presentations.
Cam-ASEAN Corporate English Program uses on-site and on-campus training opportunities to help companies and organizations improve their employees’ English language and skills. We believe that education is critical for the functioning and development of employees. Our aim is to provide practical training on any of your critical business matters, and respond swiftly to specific organizational needs.
Our courses can be held in your office or at Cam-ASEAN campus, allowing you to maximize your resources. And if there is a course which isn’t listed but you would like to hold, contact us for more information.
An ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers.
Each chapter of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final chapter presents the skills needed to solve problems and deal with customer complaints effectively.
This short, intensive course can be completed in 30 hours, so students make progress quickly. English for Customer Care is part of the Cam-ASEAN Corporate English Program (CEP).
The CEP is designed specifically for students in employment, who want to communicate better in English. Courses in this program also focus on soft skills, such as socializing, giving presentations, negotiating, and writing emails.
CHAPTER 1: INTRODUCTION TO CUSTOMER CARE
- Customer care success
- Customer care business and jobs
CHAPTER 2: FACE TO FACE WITH CUSTOMERS
- Body language
- A company visit
- Trade fairs
- The invisible customer
CHAPTER 3: DEALING WITH CUSTOMERS ON THE PHONE
- General telephoning
- The ‘customer care’ phone call
- What the customers really hear
CHAPTER 4: CALL CENTRE SUCCESS
- Taking an order
- Hotline, customer-centered call centres
CHAPTER 5: DELIVERING CUSTOMER CARE THROUGH WRITING
- Effective letters and emails
- Formal and informal writing styles
CHAPTER 6: DEALING WITH PROBLEMS AND COMPLAINTS
- Complaint strategies and policies
- The letter of apology
- Explaining company policy